Holds accountability for the performance and results of direct reports within own area of specialty
Interprets and adjusts roadmaps / plans and priorities to address resource and operational challenges
Decisions and problem solving are guided by past experience, policies, procedures and plans; receives guidance from more experienced colleagues
Provides technical guidance to employees, colleagues and/or customers
Job Functional Knowledge
Requires in-depth conceptual and practical knowledge in own job discipline/domain and knowledge of other disciplines/domains
Business Acumen
Applies understanding of the business and how own area integrates with others to achieve departmental objectives
Leadership
Manages a small number of people in a common area of specialty; Interprets and adjusts roadmaps / plans and priorities to address resource and operational challenges
Problem Solving
Identifies and solves technical and operational problems; understands and recognises broader impact across the department
Impact
Guided by policies and departmental plan, impacts the Team’s ability to achieve service, quality and timeliness of objectives
Inter-personal Skills
Guides and influences others either internally or externally to adopt a different point of view